Call center and BPO English communication skills - Interesting fact

I have recently came across one more interesting topic or thread where I came to know about 'Ego' in English language communication skills. In the beginning it looks like something strange or unusual bluff, while going through it and cross checking about the facts mentioned over there with my friends who are working in Call center and BPO in India - I came to know that this is reality mentioned and I wanted to know more about Call center and BPO communication skills. 

The author 'stylus' have discussed it well with others to learn something new and would like to know more about it from author, unfortunately author is not continuing reply that thread for the couple of days to learn more about it.

However, I would like to share with you about it to learn something new on Call center and BPO English communication skills. Kindly go through this thread and check all the responses made by few members to know the real fact in a simple term and English. From this thread, what I learnt (though I know little bit) few special word is like, neutral accent, US accent, UK accent, UK vs US English communication, Voice and Accent, Pitch, Language Ego, Pre-process training, Name changes for certain project, Call center ward and so on.

What I came to know from Call center and BPO friends is that, there will be first round interview either from approved consultancy with HR representative then communication skills interview among a group of interview candidates on an instant topic. The second round will be like aptitude test, the third round will be computer knowledge test, and the fourth one is HR round interview. They are prior to offer letter issuance, there is a difference between offer letter and appointment letter. Once shortlisted, pre-process training over then candidate will hit the floor to take/attend calls or work based on process vs client or end-user. One will get appointment letter once completed six successful months only, few organization delay even more. Health issue also will face by some employees.

You can share your experience if any (incase if you are working in Call center or BPO) by commenting below to learn something up to date on English communication skills in this background. Learn Call center and BPO communication skills.

Also, you can have fun with an interesting topic from a well know blogger Julien Frisch.